Business Gateway is a publicly funded service contributing to the economic well-being of Scotland by providing access to free business advice & support services.
The service is delivered by Local Government in Scotland, including:
This notice explains how COSLA, Scottish Local Authorities and contractors who deliver services on our behalf use your personal information in relation to Business Gateway services.
We also work closely with partner organisations who deliver business support and economic development activities in Scotland, which include:
Partner organisations provide their own privacy notices which explain how they use your personal information.
We use your personal information to allow us to provide business advice & support services to you.
We will use the information you supply to us to:
We provide business advice & support services to you as part of our duties as Local Government in Scotland.
Where you have requested a service, we use your personal information to provide you with that service.
We process your personal information to provide business advice & support services to you.
If you do not wish to provide us with your personal information, this may limit our ability to provide these services to you.
Where we have your consent to do so, we will send you information and updates about Business Gateway services. These updates may include information on events that we are holding and information about the business support & advice services that are available to you from the partners.
If you decide that you no longer wish to receive these messages then you can opt out of future communications. We will still communicate with you for other purposes in the ordinary course of any other relationship we have with you.
We will generally comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate.
We also share your personal information with our service delivery partners to enable them to assist in the delivery of business advice & support services. These partners include:
Your data will be held in a Customer Relationship Management (CRM) Database operated by Scottish Enterprise. The data will also be used to help develop policy and interventions that support our work in providing business advice and support. This is covered by our participation in the Records Management System (CRM) Partnership
The Records Management System (CRM) Partnership comprises:
The Records Management System (CRM) Partnership will use personal data, together with other non-personal (business) data for the purposes of:
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need.
We are currently reviewing our data retention policies. In the coming months, we will add further detail to this Privacy Notice, setting out further information about our practices.
The personal information that we collect from you may be transferred to, and processed, at a destination outside the European Economic Area.
Where this is the case, we ensure that the organisation processing the data provides an adequate level of protection for your rights, and complies with the conditions of data protection law set out in the General Data Protection Regulation.
I. you think that we no longer need to hold the information for the purposes for which it was originally obtained
II. we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
III. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below
IV. our use of your personal information is contrary to law or our other legal obligations.
Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us as at firstname.lastname@example.org if you wish to exercise any of these rights.
We keep this privacy notice under regular review and will place any updates on our website. If you do not have access to the internet you can contact us via telephone to request hard copies of our documents.
This privacy notice is version: 1.0
This privacy notice was last updated on: 21 May 2018.
Please contact us as at email@example.com if you would like further information or advice about this privacy notice and how we handle your personal information.
We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- https://ico.org.uk/concerns